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In our Online Community, everyone's contribution is valued, and everyone's safety is our priority. That's everyone’s input matters, and keeping people safe is our top priority. That’s why we have a flagging system — a key feature allowing members to report content that may not align with our community standards. This includes everything from topics, comments and personal messages.
Let’s break down how to flag effectively and what happens once you do.
Flagging on the forum 
system. This system lets you report anything that doesn't follow our community rules or terms and conditions in the form of posts, comments, messages or direct messages (DM’s).
Here’s how flagging works and what happens after you flag something.
When to flag
Our community thrives is built on respect , safety, and understanding. This system not only protects you but ensures that everyone can participate in a space free from fear and discomfort. Trust your instincts - if something feels off, it’s worth flaggingkindness. If something feels wrong, trust your gut and flag it.
Here are some reasons you might consider flagging contentto flag:
❌ Bullying or harassment:
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Derogatory language: Words can hurt. Language that demeans, insults, or otherwise harms should be flagged. Our community is built on mutual respect.
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Unsafe content: Your comfort matters. If you encounter content that makes you feel uneasy or threatened, please flag it. Your well-being is our priority.
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Personal messages: Safety doesn’t stop at public posts. If you receive personal message (PM’s) or direct messages (DM’s) that are inappropriate or make you feel unsafe, flag them. Your privacy and security are paramount.
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Safeguarding concerns: If you come across content that raises concerns about the well-being or safety of a community member, flag it immediately. Whether it’s a subtle hint of someone in distress or more direct mentions of harm, your vigilance helps us protect and support our members effectively.
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Anything else that doesn’t feel right: You know our community best. If something doesn’t align with the spirit of our space, it’s worth bringing to our attention. Whether it’s off-topic, questionable, or just feels wrong, we trust your judgment.
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If you think you have raised a flag by mistake, no problem, contact Admin and they will be able to remove it from the review queue. |
The flagging process
If you see something in our community that doesn't feel right, you can do something about it. We urge our members to report any posts that seem out of place, ensuring our community stays a welcoming and secure environment for all.
While moderators and admin can see who has flagged a piece of content, this information is strictly confidential. The broader community and the original poster will not know who flagged their content.
Here's a brief overview of the process that unfolds once you flag a thread or post:
1. Flagged posts go into the review queue
When a post is flagged, it shows up immediately for moderators to review. It stays visible unless it gets several flags, a system message then alerts the community that the post is under review, and the original poster can edit their post to revise the content.
2. Moderation decision
Moderators evaluate whether the flagged post breaches community guidelines. Options include disregarding the flag, agreeing and possibly deleting or keeping the post hidden, or escalating the matter for further action.
3. Resolution and notification
After a decision, necessary actions are taken, such as editing, deleting, or reinstating the post. The user who posted receives a notification from the moderator or admin detailing the actions taken and reasons provided. The aim is to manage flagged posts within 72 hours to uphold community standards and prompt response.
Flagging options
There are different ways you can flag things like if it’s off-topic, inappropriate, spam, or even against the law. Each option helps keep our place safe and friendly for everyone.
Below is a breakdown of the different options you can choose from and what they meanFlag it if someone is being rude, harassing or threatening towards you or others.
❌ Hurtful language: If someone uses offensive or insulting language aimed at another user or group, make sure to report it right away.
❌ Unsafe content: If you're unsure whether a post is unsafe, it's best to flag it. There's no harm in doing so, if the team decides the content isn't unsafe or harmful, no action will be taken. It’s always better to be cautious.
❌ Inappropriate private messages: If you get a message that’s inappropriate, flag it for your safety.
❌ Safety concerns: If you’re worried about someone’s safety or well-being, flag it. This is the best and quickest way to let the team know something is wrong.
If anything feels off or wrong, please flag it to help keep our community safe.
Flagging options
Here is a breakdown of what you will see when you go to flag a post:
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This Choosing this option allows lets you directly send a message to address the issue directly with the original poster the person who wrote the post, without involving a moderator. It's
It’s a chance to explain why their post might not be appropriate or could be seen as hurtful.
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Choosing any one of the options below options means sends the post or thread will go directly to the flagging queue for moderators and admins to manage and decide on the best way forward.
It’s Off-Topic: Use this option if the content doesn’t fit the current discussion or the forum's general theme. It helps keep conversations focused and relevant.
It's Inappropriate: For content that may be offensive, hurtful, or not in line with the community's standards of respect and decency, select this option. It covers a broad range of concerns from derogatory language to inappropriate material.
It's Spam: This is for content that looks like unsolicited advertising or irrelevant posts. Spam clutters the community space and detracts from meaningful discussions.
It's Illegal: If you come across content that you believe involves illegal activities or encourages such actions, flag it under this category. It’s crucial for maintaining a lawful and safe community space.
Something Else: If the content doesn’t clearly fit the other categories but you still have concerns, choose “Something Else.” This option allows you to provide a brief explanation of your concerns, giving the moderators context to understand and evaluate the issue properly.
This is the pop-up box that will appear when you click on , who will review it and take appropriate action.
Off-topic: The post doesn’t fit the discussion or has veered off-topic from the rest of the thread.
Inappropriate: The content is offensive or goes against community rules or our terms and conditions.
Spam: The post is advertising or irrelevant.
Illegal: The post involves illegal activities.
Something else: If the post doesn’t fit any of the above, but still feels wrong, unsafe or triggering, you can explain why.
When you click the flag icon on a post or thread. It will prompt , a box will pop up asking you to choose an option and then one of these options. After selecting, click the blue “Flag Post” button.
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Is it private to flag?
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The flagging process
If you flag something, nobody else knows it was you – it gets sent to a moderator for review. Your flag is anonymous, only the moderators can see who flagged a post, not the person who posted , not it or other community members, it is completely confidential. Only the moderators know something was flagged. So, you can feel safe flagging anything that needs attention.
The identity of the flagger is not disclosed to the community or to the person whose content was flagged, ensuring you can flag without fear of backlash.
While moderators are informed of every flag, they might not always respond directly to the flagger. Rest assured, every flag is reviewed and acted upon as part of our commitment to community safety.
The importance of flagging
Your diligence in flagging inappropriate content plays a crucial role in shaping a safe, respectful, and engaging community. It's about more than just moderation; it's about fostering a culture where everyone can participate freely and positively.
Flagging isn't just about identifying what's wrong; it's a proactive step towards maintaining the health and happiness of our online community. When something seems off, your flag signals a need for attention, helping us all create a better, more welcoming space.
Your feedback
To ensure your comments, compliments, and complaints are directly addressed, we encourage you to reach out through our Service Desk. This way, your feedback is promptly seen by the right people who can act on it.members.
Here’s a brief overview of what happens after you flag a post:
Review: Moderators look at the flagged post to see if it breaks Community rules or our Terms and conditions.
Action: The post could be removed, edited, or left as it is. The person who made the post will be told what action was taken and why.
Resolution: We aim to resolve flagged posts within 72 hours. The person who flagged the post might not always receive an update about the outcome.
How we manage potential safeguarding concerns
Flagged posts: If a post raises concerns that someone might be in a difficult or unsafe situation, like struggling to take care of themselves or experiencing any kind of abuse (including physical, mental or financial), we take it very seriously.
Content review: Our team looks closely at the post to check for anything worrying. If there might be a safety issue, we’ll temporarily hide the post, so it doesn’t upset others.
Reaching out: We’ll privately contact the person who made the post. With their permission, we can help connect them to support services in their area.
Informing services: We’ll also let other teams in our organisation know, so the person can get all the help they need.
Is flagging private?
Yes! When you flag a public post, only the moderators will know and it’s kept completely confidential. The person who posted it, as well as other members, won’t be able to see who flagged it. If a post has been hidden because numerous members of the community have flagged the same post, the system will automatically hide it from public view.
In a group chat, the person who flagged the message stays anonymous, so no one will know who flagged it. The message will still be visible to everyone until a moderator reviews it and takes action.
If you're flagging something in a private chat between you and another person, they may guess it was you, but the process is still handled carefully by the moderators.
Why flagging is important
Flagging helps keep our community safe and welcoming for everyone affected by stroke. It’s not just about getting rid of inappropriate content, it’s about making sure everyone feels comfortable and respected. By flagging posts, you're helping to protect and support our community.
Thank you - your input really makes a difference!
Your feedback
We appreciate your comments, compliments, and concerns. The best way to share them with us is through our Service Desk.
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Have some specific questions or just want to share some feedback? Reach out to our team via thethrough ourService Desk. |