In our Online Community, everyone’s input matters, and keeping people safe is our top priority. That’s why we have a flagging system. This system lets you report anything that doesn't follow our community rules or terms and conditions in the form of posts, comments, messages or direct messages (DM’s).
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Our community is built on respect and kindness. If something feels wrong, trust your gut and flag it.
Here are some reasons to flag:
❌ Bullying or harassment: Flag it if someone is being unkind rude, harassing or threatening towards you or others.
❌ Hurtful language: If someone uses offensive or derogatory insulting language directed aimed at another user or a group of people, make sure to report it right away.
❌ Unsafe content: Flag anything that makes you feel uncomfortable or unsafeIf you're unsure whether a post is unsafe, it's best to flag it. There's no harm in doing so, if the team decides the content isn't unsafe or harmful, no action will be taken. It’s always better to be cautious.
❌ Inappropriate private messages: If you get a message that’s inappropriate, flag it for your safety.
❌ Safety concerns: If you’re worried about someone’s safety or well-being, flag it. This is the best and quickest way to let the team know something is wrong.
If anything feels off or wrong, please flag it to help keep our community safe
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The flagging process
If you flag something, it gets sent to a moderator for review. Your flag is anonymous, only the moderators can see who flagged a post, not the person who posted it or other members.
Here’s a brief overview of what happens after you flag a post:
The post is reviewed: Moderators check to see if it breaks the rules.
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Resolution: The goal is to resolve flags within 72 hours to keep things running smoothly.
Flagging options
When you flag, you’ll choose from different options to explain why:
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Something else: If the post doesn’t fit any of the above, but still feels wrong, unsafe or unsafe triggering, you can explain why.
Here is a breakdown of what you will see when you go to flag a post:
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When you click the flag icon on a post or thread, a box will pop up asking you to choose one of these options. After selecting, click the blue “Flag Post” button.
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The flagging process
If you flag something, it gets sent to a moderator for review. Your flag is anonymous, only the moderators can see who flagged a post, not the person who posted it or other members.
Here’s a brief overview of what happens after you flag a post:
Review: Moderators look at the flagged post to see if it breaks Community rules or our Terms and conditions.
Action: The post could be removed, edited, or left as it is. The person who made the post will be told what action was taken and why.
Resolution: We aim to resolve flagged posts within 72 hours. The person who flagged the post might not always receive an update about the outcome.
Is flagging private?
Yes! When you flag somethinga public post, only the moderators will know and it’s kept completely confidential. The person who posted and it, as well as other members, won’t be able to see who flagged it. If a post has been hidden because numerous members of the community have flagged the same post, the system will automatically hide it from public view.
In a group chat, the person who flagged the message stays anonymous, so no one will know who flagged it. The message will still be visible to everyone until a moderator reviews it and takes action.
If you're flagging something in a private chat between you and another person, they may guess it was you, but the process is still handled carefully by the moderators.
Why flagging
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is important
Flagging helps keep our community a safe and welcoming placefor everyone affected by stroke. It’s not just about removing bad getting rid of inappropriate content—it’s about making sure everyone feels comfortable and respected. Your flags play a big role in protecting the community.By flagging posts, you're helping to protect and support our community. Your input really makes a difference!
Your feedback
We appreciate your comments, compliments, and concerns. The best way to share them with us is through our Service Desk.
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