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Ticketing System: Users can report issues or requests, which are then tracked as tickets. This system allows for efficient management and prioritisation of these requests.
Web portal: A user-friendly interface where users can easily submit requests and find answers to common questions, reducing the need for direct contact.
Automation: Automates repetitive tasks and processes, ensuring quick and consistent responses to user inquiries.
Service catalogue: Provides a structured overview of the services offered, helping users to find the specific assistance they need.
Collaboration tools: Enables internal teams to collaborate effectively on resolving tickets, with features for sharing information and updates.
Here is how it works
Below is an image of how the Service Desk looks, on the left-hand sidebar menu, the main you’ll mainly be using the ‘Queues' and 'Knowledge base’.
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