In this guide you will find everything you need to know on how to manage the Service desk available on our website and forum. The Service Desk is run on the Jira platform and is a way for Forum or site users to find self-help articles (available on our web portal) and to get in touch with the team directly.
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Bookmark your projects pageto your Bookmarks bar and access the Service desk from there - this will give you quick access to all of your projects. Don’t forget to click on the star icon in the top right-hand corner of the page to bookmark it on Jira. |
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Below is an image of how the Service Desk looks, on the left-hand sidebar menu, the main you’ll mainly be using the ‘Queues' and 'Knowledge base’.
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Approving new users onto the forum
Approving users onto the forum is a no brainer, as you open the forum homepage, you’ll have a notification in your profile icon and on the left-hand sidebar ‘Review’. Clicking into it will open to a new page where you’ll find pending account registrations and flagged posts.
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Rejecting users
Occasionally we will get an account registration come through that doesn't have a full name, DOB or postcode. We need users to fill in this information when they sign up to cross reference with our CRM. Below is what you should do if someone has tried signing up without completing those fields.
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