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Navigate to the relevant article in Confluence in the FAQs space.
Click Edit to make changes or update the content.
Use clear, simple language that is easy for customers to understand.
Save your changes Either Publish your article or just Close it. Closing the article automatically saves it as a Draft before publishing. This gives you a chance to review your edits and make sure everything is correct.
Publishing articles
Before publishing, ensure someone from the team proofreads your article for accuracy and clarity.
Make sure your images are visible and have a grey border around them.
Once the article is finalised, publish it so it becomes available in the Service desk.