When you comment or reply to someone's topic or post, you are automatically set to "Watch" that topicthread. This means that, when someone else adds a reply, you will be notified.
...
You can also decide to receive these same notifications on a topic you haven't commented on. Or even entire category.
Below are guides on:
Table of Contents |
---|
How to watch a topic
If you would like to watch a topic, follow the below instructions:
Start by clicking on the topic thread name
Look for the bell icon on the right side of the screen
...
Click the bell icon and you’ll see a small menu appear
Select "Watching" (keep scrolling down for an explanation of the difference between watching and tracking)
...
What is the difference between watching and tracking?
Watching (red arrow) - Anytime someone replies to this topicthread, you will get a notification. You will also see a count of the replies on the category home screen.
Tracking (blue arrow) - You will be notified as normal if someone replies to you. You will also see a count of how many replies there have been on the category home page.
Normal - You will be notified as normal if someone replies to you. This is the default.
Muted (purple arrow)- You will not be notified about this topicthread, even if someone mentions you. And it will not appear in your list of the Latest topics threads.
How to watch a category
Watching a category is basically the same as watching a topicthread. But instead of just being notified when someone replies within a topicthread, you are notified whenever someone adds a new topic or reply to that category.
To watch a category, please follow the below instructions:
Click on to view a the category itself
Find the bell icon on the right side of the screen (just next to the "new topic” button)
...
...
Then click the bell icon
Select the "Watching" option (keep scrolling for an explanation of the different options)
...
As with watching a topic, you have a number of options here beyond just watching. These options are:
Watching (red arrow) - Anytime someone adds a new topic thread or reply, you will get a notification. You will also see a count of the replies on the category home screen.
Tracking (blue arrow) - You will be notified as normal if someone replies to you in any topic in this category. You will also see a count of how many replies there have been on the category home page.
Watching first post (green arrow) - You will be notified whenever someone adds a new topic to this category. You will not be notified when someone adds a reply.
Normal - You will be notified as normal if someone replies to you. This is the default.
Muted (purple orange arrow) - You will not be notified about this topic, even if someone mentions you. And it will not appear in your list of the Latest topics threads.
How do I see which categories I am watching?
You can see all the categories you are watching from your user preferences. To view this, please follow the below instructions:
Click on your User in the top right of the screen
...
Click on the little person icon (blue circle)
Select Preferences (red
...
box)
...
Your user profile will now appear
Click Tracking from the top menu
...
If you scroll down, you will now see a list of categories that you are watching, tracking, or have
...
muted.
...
Panel | ||||||||
---|---|---|---|---|---|---|---|---|
| ||||||||
Have specific questions or some feedback you would like to share? Reach out to our team via theService Desk. |