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When you comment or reply to someone's topic or post, you are automatically set to "Watch" that topicthread. This means that, when someone else adds a reply, you will be notified. 

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You can also decide to receive these same notifications on a topic you haven't commented on. Or even entire category.

Below are guides on:

How to watch a topic 

If you would like to watch a topic, follow the below instructions: 

1. Start by clicking on the topic thread name 

2. Look for the bell icon on the right side of the screen 

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3. Click the bell icon and you’ll see a small menu appear

4. Select "Watching" (keep scrolling down for an explanation of the difference between watching and tracking)

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What is the difference between watching and tracking?

• Watching (red arrow) - Anytime someone replies to this topicthread, you will get a notification. You will also see a count of the replies on the category home screen. 

• Tracking (blue arrow) - You will be notified as normal if someone replies to you. You will also see a count of how many replies there have been on the category home page. 

• Normal - You will be notified as normal if someone replies to you. This is the default. 

• Muted (purple arrow)- You will not be notified about this topicthread, even if someone mentions you. And it will not appear in your list of the Latest topics threads. 

How to watch a category 

Watching a category is basically the same as watching a topicthread. But instead of just being notified when someone replies within a topicthread, you are notified whenever someone adds a new topic or reply to that category.

To watch a category, please follow the below instructions: 

1. Click on to view a the category itself

2. Find the bell icon on the right side of the screen (just next to the "new topic” button) 

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3. Then click the bell icon

4. Select the "Watching" option (keep scrolling for an explanation of the different options)

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As with watching a topic, you have a number of options here beyond just watching. These options are:  

• Watching (red arrow) - Anytime someone adds a new topic thread or reply, you will get a notification. You will also see a count of the replies on the category home screen. 

• Tracking (blue arrow) - You will be notified as normal if someone replies to you in any topic in this category. You will also see a count of how many replies there have been on the category home page. 

• Watching first post (green arrow) - You will be notified whenever someone adds a new topic to this category. You will not be notified when someone adds a reply. 

• Normal - You will be notified as normal if someone replies to you. This is the default. 

• Muted (purple orange arrow) - You will not be notified about this topic, even if someone mentions you. And it will not appear in your list of the Latest topics threads. 

How do I see which categories I am watching?

You can see all the categories you are watching from your user preferences. To view this, please follow the below instructions: 

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2. Click on the little person icon (blue circle) 

3. Select Preferences (red outlinebox) 

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4. Your user profile will now appear 

5. Click Tracking from the top menu 

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6. If you scroll down, you will now see a list of categories that you are watching, tracking, or have muted. 

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Have specific questions or valuable some feedback you would like to share? Reach out to our team via theService Desk.

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