In our Online Community, everyone’s input matters, and keeping people safe is our top priority. That’s why we have a flagging system. This system lets you report anything that doesn't follow our community rules or terms and conditions in the form of posts, comments, messages or direct messages (DM’s).
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Here’s a brief overview of what happens after you flag a post:
Review: Moderators look at the flagged post to see if it breaks Community rules or our Terms and conditions.
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Action: The post could be removed, edited, or left as it is. The person who made the post will be told what action was taken and why.
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Resolution: We aim to resolve flagged posts within 72 hours. The person who flagged the post might not always receive an update about the outcome.
How we manage potential safeguarding concerns
Flagged posts: If a post raises concerns that someone might be in a difficult or unsafe situation, like struggling to take care of themselves or experiencing any kind of abuse (including physical, mental or financial), we take it very seriously.
Content review: Our team looks closely at the post to check for anything worrying. If there might be a safety issue, we’ll temporarily hide the post, so it doesn’t upset others.
Reaching out: We’ll privately contact the person who made the post. With their permission, we can help connect them to support services in their area.
Informing services: We’ll also let other teams in our organisation know, so the person can get all the help they need.
Is flagging private?
Yes! When you flag a public post, only the moderators will know and it’s kept completely confidential. The person who posted it, as well as other members, won’t be able to see who flagged it. If a post has been hidden because numerous members of the community have flagged the same post, the system will automatically hide it from public view.
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