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General
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Info

Department goals:

  • Clear internal communication with all staff and volunteers about plan for and goals of the campaign

  • Generate interest and engagement with beneficiaries 

Outward facing goals:

  • To inform staff and volunteers about our new Stroke-specific 4-week programme of short videos to help people who have had a stroke be more active at home.

  • To generate interest and engage beneficiaries with the Stroke-specific 4-week programme of short videos to help them be more active at home.

Tip

Measureable goals

  • YouTube

    • Over 16,000 views and 15 shares/likes per video on YT (combined) by the end of campaign (Playlist views w/in 6 months of over 25,000)

    • Grow YT subscribers to 800

  • Adverts?

    • Reach of ?? people (?? views)

    • ??% driven to website

    • Conversion rate: 75%

  • Website / News article

    • Page views of 1600 (w/in 30 days of publishing article)

    • Bounce rate < 70%

  • Intranet/Yammer

    • ??

Our stakeholders

Audience/Stakeholder

Communication method(s)Available options

Staff

  • Yammer (All Company)

  • Intranet (News article / BlogBlogs)

  • Your week - (weekly bulletin)

  • Associate Directs Directors weekly email

Volunteers

  • Monthly digital newsletter (8-16th)

  • Yammer (what do they have access to?)

  • Intranet (what do they have access to?)

  • Intranet (News - different from staff)

Stroke group network

  • SA support group newsletter

  • Independently run group newsletter

Beneficiaries

Under our control

  • My Stroke Guide site (Blog, News, & Video library)

  • YouTube (MSG)

  • My Stroke Guide forum (Getting active after stroke)

  • My Stroke Guide Newsletter

  • Paid YouTube ads? (budget dependent)

Outside our direct control

  • Beneficiary Newsletter

  • Stroke.org

  • Homepage block

  • Social (Twitter, Facebook, etc)

  • Paid social ads (budget dependent)

  • YouTube (stroke.org)

  • Stroke of Luck (all)

Comms team (Marketing / Social Depts)

  • Email

  • Teams

    Communications team

    • External comms brief / email

    Management (directorate)

    • Teams

    • Jira updates

    • Washup meeting

    • Customer care meeting

    Key communication points / messages

    Phases

    Audience

    Method

    Content

    Responsible

    When

    Production

    Comms team (Marketing / Social Depts)

    Email

    Communicate the start date and goal(s) of the campaign / schedule meeting

    TBC

    Meeting

    Plan / discuss social media campaign (if they're on board)

    TBC

    Already in place

    Audience

    Key message

    Supporting message

    Call to action

    Secondary call to action

    Beneficiaries

    Being active is a great way to improve overall health throughout your recovery. It can help improve mood and increase energy levels. It can also help reduce the risk of another stroke.

    Working with the charity A Stroke of Luck, who specialise in exercise-based recovery for stroke survivors, the videos offer three levels of difficulty and cover different aspects of movement.

    You can watch each weekly video by visiting our page on My Stroke Guide. (add hyperlink)

     

    You can also subscribe to the My Stroke Guide YouTube channel

    Stroke of Luck Communication Plan

    Supporters

    The Stroke Association have teamed up with the charity A Stroke of Luck, who specialise in exercise-based recovery for stroke survivors, to produce a stroke-specific 4-week programme of short videos to help people who have had a stroke be more active at home.  

    The videos offer three levels of difficulty and cover different aspects of movement.

    You can share the videos  by visiting My Stroke Guide YouTube channel.

     

    Help us to create more resources that help people affected by stroke to rebuild their lives. stroke.org.uk/donate

    Professionals

    The Stroke Association have teamed up with the charity A Stroke of Luck, who specialise in exercise-based recovery for stroke survivors, to produce a stroke-specific 4-week programme of short videos to help people who have had a stroke be more active at home.  

    The videos offer three levels of difficulty and cover different aspects of movement. Each video is led by a qualified physiotherapist and includes written coaching notes to emphasise points to work on.

    An introduction video explains how the videos work and how stroke survivors can assign themselves to a level of difficulty. There is also a video for carers to help them feel confident in supporting the person who has had a stroke.  

    If your patients are looking for support and encouragement to keep active, please share these videos. Visit our page on My Stroke Guide. (add hyperlink)

     

     

    You can also subscribe to the My Stroke Guide YouTube channel.

     

    Our people, incl. volunteers

    The Stroke Association have teamed up with the charity A Stroke of Luck, who specialise in exercise-based recovery for stroke survivors, to produce a stroke-specific 4-week programme of short videos to help people who have had a stroke be more active at home.  

    The videos offer three levels of difficulty and cover different aspects of movement. Each video is led by a qualified physiotherapist and includes written coaching notes to emphasise points to work on.

    An introduction video explains how the videos work and how stroke survivors can assign themselves to a level of difficulty. There is also a video for carers to help them feel confident in supporting the person who has had a stroke.  

    Help rebuild lives, and share this 4-week programme with our audiences. Go to mystrokeguide.com/news (suggest sign post people to the main site)

    You can also share the My Stroke Guide YouTube channel

    Stroke of Luck communication/action plan

    Date

    Phase

    Audience

    Channel

    Message Content

    Lead

    Production

    Internal comms

    Email

    Submit two Intranet articles for announcement detail of programme

    • Volunteer

    • Staff

    Alex

    Production

    Stroke.org team / Web Support

    Meeting

    Discussion about updating org.uk pages / news

    Lisa/Alex/Ashley

    Production

    Beneficiaries (Under our control)

    MSG Site

    News post - looking forward to Campaign

    - blog

    Production process reflection: why exercise is important in recovery, working with ASL again, etc

    Image Added

    Alex

    February

    Production

    Beneficiaries (Under our control)

    MSG

    Site

    Blog article talking about the production process

    Image Removed

    Alex

    Forum - Exercise category

    We want your opinion, what do you think of this video?

    [short preview of the video]

    Add a poll

    Alex/Ashley

    Production

    Beneficiaries (Under our control)

    MSG Newsletter

    Looking forward to exercise videos using the below

    Image Modified

    Lisa

    Week -1

    Staff

    Intranet - News article

    Publishing announcement and details of programme

    Internal comms

    Week -1

    Volunteers

    Intranet - News article

    Publishing announcement and details of programme

    Internal comms

    Wednesday

    Week -1

    Internal comms

    Email

    Request for inclusion in “Your week”

    • include a title (maximum 10 words)

    • link to more information in a news article or page on the intranet

    Ashley

    Week

    0 - Week before video release

    -1

    Internal comms

    Email

    Request for inclusion in “Monthly digital newsletter”, SA Support Group newsletter, Independent group newsletter

    Ashley

    Thursday

    Week 0

    Beneficiaries (Under our control)

    MSG Forum

    Post in announcements category with

    - announcements

    Excited about programme starting next week, here is the schedule

    Ashley

    Thursday of week Write Blog post (

    Week 0

    Staff

    Your week - weekly bulletin

    Link to Intranet article, relying announcement and details of programme

    Internal comms

    Week 0

    Volunteers

    Intranet

    Monthly digital newsletter

    Link to Intranet article, relying announcement and details of programme

    )

    [image from video]

    Alex

    Make sure this news post goes onto weekly bulletin

    Lisa?

    Internal comms

    Week 0

    Stroke group network

    Monthly digital newsletter

    Relying announcement and details of programme

    Internal comms

    Monday

    Week 1 - Strength

    Staff (and Volunteers)

    Yammer - All Company

    Reminder of start of programme. Include full schedule and link to Intranet page for details of

    production process

    schedule

    Make sure this links to YouTube playlist and MSG landing page

    Ashley

    Monday

    of week

    Week 1 - Strength

    Beneficiaries (Under our control)

    MSG Site - News

    News article announcing

    Announcing the start of the Campaign - this will be the main landing page

    [image: either from videos or generic of people exercising]

    Alex

    Monday

    of week

    Week 1 - Strength

    Beneficiaries (Under our control)

    MSG Site - Video library

    Videos added

    to MSG - Keeping Active

    Alex

    ad hoc

    YouTube MSG

    Videos / Playlist

    YouTube MSG

    Post about the

    Monday

    Week 1 - Strength

    Beneficiaries (Under our control)

    MSG YouTube - Videos

    Videos added (CTA - End Cards / Description)

    Alex

    ad hoc

    Monday

    Week 1 - Strength

    Beneficiaries (Under our control)

    MSG YouTube - Post

    Announce start of the

    Campaign

    [image from video]

    Alex

    Monday of week 1

    MSG Forum

    Post in "Getting active after stroke" to announce the schedule

    Ashley

    With release of first video

    MSG Forum

    campaign

    Ashley

    Monday

    Week 1 - Strength

    Beneficiaries (Under our control)

    MSG Forum - Getting active after stroke category

    Announce start of campaign and post the schedule

    Ashley

    Monday

    Week 1 - Strength

    Beneficiaries (Under our control)

    MSG Forum - Getting active after stroke category

    Reply to post in “Getting active after stroke” with the link to week 1 videos

    Ashley

    Monday

    of week

    Week 1 - Strength

    Beneficiaries (Outside our control)

    YouTube (stroke

    Stroke.org

    )

    Post about the start of the Campaign

    Wednesday of week 1

    Stroke.org

    Make sure website links get updated

    Update website links

    Lisa/Websupport/Alex/Ashley

    Monday

    Week 1 - Strength

    Beneficiaries (Outside our control)

    Social Media organic

    Announcing start of campaign (tagging in Stroke of Luck)

    Monday

    of week 1

    Week 1 - Strength

    Beneficiaries (Outside our control)

    Stroke of Luck

    TBC

    n/a

    ASL

    Monday

    Week 2 - Stability

    Beneficiaries (Under our control)

    MSG YouTube

    Videos / Playlist

    Alex

    Monday

    Week 2 - Stability

    Beneficiaries (Under our control)

    MSG Site - News & Video library

    Add videos

    to video & landing pagesMSG Forum

    Alex

    ad hoc

    YouTube MSG

    Videos / Playlist

    Alex

    ad hoc

    Monday

    Week 2 - Stability

    Beneficiaries (Under our control)

    MSG Forum - “Getting active after stroke”

    Reply to original “Getting active after stroke” to announce the start of week 2: “Stability”

    Ashley

    Wednesday

    Monday of week

    Week 2 - Stability

    Beneficiaries (Outside our control)

    Social media organic

    Sharing a video / link to our post with all the videos (tagging in Stroke of Luck)

    Wednesday of week

    Week 2 - Stability

    Beneficiaries (Outside our control)

    Stroke of Luck

    TBC

    TBCYouTube MSG

    ASL

    Week 3 - Stamina

    Beneficiaries (Under our control)

    MSG YouTube - Videos

    Videos / Playlist

    Alex

    Week 3 - Stamina

    Beneficiaries (Under our control)

    MSG Site - News & Video library

    Add videos to video & landing pages

    Alex

    ad hoc

    YouTube MSG

    Videos / Playlist

    Alex

    ad hoc

    Thursday

    Week 3 - Stamina

    Beneficiaries (Under our control)

    MSG YouTube - Post

    Post to update on progress of campaign (excited about the feedback we're getting)

    Alex

    Ashley

    Thursday of week

    Week 3 - Stamina

    Beneficiaries (Under our control)

    MSG Forum - “Getting active after stroke”

    Reply to original “Getting active after stroke” to announce the start of week 3: “Stamina”

    Ashley

    Monday of week 3

    Could be a different week

    Week 3 - Stamina

    Beneficiaries (Under our control)

    MSG Newsletter

    ??

    Link to MSG landing page

    Lisa

    Wednesday

    Week 3 - Stamina

    Beneficiaries (Outside our control)

    Social Media organic

    Sharing of 1-2 videos (tagging in Stroke of Luck)

    Wednesday of week

    Week 3 - Stamina

    Beneficiaries (Outside our control)

    Stroke of Luck

    TBC

    ASL

    TBCMonday of week 1

    Monday

    Week 4 - Flexibility

    Staff and Volunteers

    Yammer

    Post in All Company that we’re in the last week of the campaign (link to intranet news and maybe some of our other collateral)

    Ashley

    YouTube MSG

    Beneficiaries (Under our control)

    MSG YouTube - Videos

    Videos / Playlist

    Alex

    Monday

    Week 4 - Flexibility

    Beneficiaries (Under our control)

    MSG Site - News & Video library

    Add videos to video & landing pages

    Alex

    ad hoc

    YouTube MSG

    Videos / Playlist

    Alex

    ad hoc

    Friday

    Week 4 - Flexibility

    Beneficiaries (Under our control)

    MSG YouTube - Post

    Post to say

    that

    the campaign is over, but you can find all the videos on this playlist (link)

    Alex

    Friday of week 4

    Monday

    Week 4 - Flexibility

    Beneficiaries (Under our control)

    MSG Forum - “Getting active after stroke”

    Reply to original “Getting active after stroke” to announce the start of week 4: “Flexibility”

    Ashley

    Monday of week

    Week 4 - Flexibility

    Beneficiaries (Outside our control)

    Stroke.org

    News post to say the campaign is now over but you can find all the great content over on our sister site

    Image Removed

    Thursday of week 4

    Staff (and Volunteers)

    Yammer - All company

    Post that we’re in the last week of the campaign (link to intranet news and maybe some of our other collateral)

    Ashley

    Friday

    Week 4 - Flexibility

    Beneficiaries (Outside our control)

    Social media organic

    Sharing of the completed video library and/or playlist page

    Friday of week 4

    Week 4 - Flexibility

    Beneficiaries (Outside our control)

    Stroke of Luck

    TBC

    TBC

    ASL

    Post / During Washup

    Staff

    and volunteers

    Yammer - All company

    Results of the campaign (mini report)

    in All Company

    Clement

    TBC

    Post / During Washup

    Staff

    Intranet

    Blog post reflecting on production and results of campaign

    Image Modified

    Alex

    TBC

    Post / During Washup

    Management

    Washup meeting

    Dissection of production, running and results of campaign, lessons learned, etc

    Clement

    TBC

    Post / During Washup

    Management

    Directorate meeting

    Results of campaign

    Clement

    TBC

    +2 weeks

    Post / During Washup

    Beneficiaries (Under our control)

    MSG

    Site

    Next team blog post - all videos, reflection on process, great to work with Stroke of Luck, funny pictures from production process, etc

    Image RemovedImage Removed

    Alex

    April

    MSG Forum

    Forum - “Getting active after stroke”

    Poll to enquiry how people found the program

    Alex

    +1 month

    Post / During Washup

    Beneficiaries (Under our control)

    MSG Site - Blog

    Blog post

    Post about the benefits of strength training on stroke recovery and embedded videos

    Ashley

    TBC

    ???

    Post / During Washup

    Social media marketing

    Meeting

    Submit brief

    • Work with Social Media team to plan an organic social media campaign (if they're on board)

    Lisa/Alex/Ashley

    +2 months

    Post / During Washup

    Beneficiaries (Under our control)

    MSG Site - Blog

    Blog post

    Post about the importance of stability exercises with embedded videos

    Ashley

    TBC

    +3 months

    Post / During Washup

    Beneficiaries (Under our control)

    MSG Site - Blog

    Blog post

    Post about the importance of stamina exercises with embedded videos

    Ashley

    TBC

    July

    Post ('We are undefeatable')

    Beneficiaries (Outside our control)

    Social Media

    Some kind of social campaign, sharing videos / links

    Lisa

    +4 months

    Post / During Washup

    Beneficiaries (Under our control)

    MSG Site - Blog

    Blog post

    Post about the importance of flexibility exercises with embedded videos

    Ashley

    TBC

    Key communication points / messages

    •  

    Info

    For stakeholder communications pro tips from Atlassian teams visit: https://www.atlassian.com/team-playbook/plays/stakeholder-communications-plan