How to Delete or Anonymise your account

If you’ve decided you no longer want to be part of the online community, you have two options: deleting your account or anonymising it. Below is a simple guide to help you choose the best option.

Want to download your posts before deleting your account?

If you’d like to keep a copy of your posts before deleting your account, you can download your data by following these steps:

1. Click on your profile picture in the top right.

2. Go to Preferences > Account.

3. Scroll down and click Request archive.

4. Click Yes, then Okay.

5. You’ll receive a system notification when the file is ready to download.

6. Click on the notification and then on the ZIP file link to download your data.

Deleting your account

If you have one post or less – you can delete your account yourself

Discourse allows users to delete their own accounts only if they have made 1 post or fewer. If that applies to you, you can do it yourself by following these steps:

1. Click on your profile picture in the top right.

2. Go to Preferences > Account.

3. Scroll down and click Delete Account.

4. Confirm the deletion.

For a more detailed guide on how to delete your account please visit our how-to article How to delete your account.

If you have more than one post – contact us

If you’ve made 2 or more posts, you won’t be able to delete your account yourself. But don’t worry, we can help. You have two options:

Option 1: Delete your account (removes everything)

What this means:

• Your profile, personal details and account data will be permanently deleted.

• Your username and posts will no longer appear in the Online Community.

• This action cannot be undone, so be sure before making your request.

Option 2: Anonymise your account (removes your name, keeps your posts)

• All your personal details (name, email, profile information) will be permanently anonymised by the system, removing any identifiable information from your account.

• Your username will be replaced with a randomly generated one, such as "anonymous56966" or "anonymous67890".

• All your posts and comments will remain visible in the community, but they will no longer be linked to your identity.

• This action cannot be undone, once your account is anonymised, we cannot restore your original username or details and you will not be able to log in to that account.

• This option allows your contributions to continue helping others while removing any connection to you.

How to request account deletion or anonymisation

If you’d like to proceed with either option, please contact the team through the Service desk with your request. Let us know whether you prefer full deletion or anonymisation. If you would like to join the Online Community again, you will have to create a new account.

We are sorry to see you go, but hope the time you have spent on the Online Community has been helpful.