What this guide is about

Everyone should feel comfortable in the Online Community. If someone’s posts or replies are bothering you, you can choose to Mute or Ignore them.

Mute: Stops notifications about a person’s posts, replies, or mentions. You’ll still see their posts if you browse the community, but they won’t pop up in your notifications.

Ignore: Hides everything they post, reply, or mention from your view. It’s like they’re not there at all.

This guide will show you how to:

• Mute or Ignore someone from their profile

• Mute or Ignore someone in your settings

How to Mute or Ignore someone from their profile

You can manage these settings in two ways: from a person’s profile or directly in your Preferences.

1. Visit their profile: Click on the name or picture of the user you want to mute or ignore. This will open their profile page.

2. Change notification settings: Look for the button that says “Normal” (or has a bell icon) near the top of their profile.

3. Select Mute or Ignore

• Mute: Stops notifications but doesn’t hide their posts.

• Ignore: Hides everything, and you can choose how long to ignore them:

  • 1 day

  • 1 week

  • 1 month

  • Forever

How to Mute or Ignore someone from your Preferences

1. Go to your Preferences: Click on your profile picture in the top-right corner, then click on the grey person icon on the right-hand side of the menu, then select Preferences.

2. Open the Users section: In the second tab menu, click Users.

3. Manage Ignored/Muted Users

• Here, you’ll see a list of users you’ve already Muted or Ignored.

• You can add new users to your Mute or Ignore list by typing their username.

• You can also remove someone from your mute/ignore list or adjust the duration for ignoring them.

4. Once you’ve finished, click the blue ‘Save Changes’ button.

Important things to know

• Who can Ignore?
  The Ignore feature is usually available only to all users.

• Muting is available to everyone
  Anyone can mute another user, regardless of their trust level.

• No notifications
  When you mute or ignore someone, they won’t be notified.

• When to report
  If a user’s behaviour violates community guidelines, muting or ignoring them won’t solve the problem for others. Please report them to a moderator for further action.

Need more help?

If you have any trouble using these shortcuts, feel free to ask for help in the Online Community or submit a request through our Service Desk.