Using Categories and Tags to organise your Topics

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Categories and Tags are optional features you can use to organise your topics. It's important to mention that you do not need to add Categories or Tags to your Topics. These are entirely optional.

Only administrators are currently able to add new Categories. New Tags can be added by anyone with a Trust Level 3 and above.



You can see the different Categories and their Topics available on the left of the main homepage.


There are two methods to select the Category for your Topic:

  1. You can create a Topic directly within the Category.

  2. Alternatively, you can assign a Category to your Topic after creating it.

Refer to the following for a detailed explanation.

Create Topic within the Category

When you click on a Category name, you will see a list of the Topics within that Category.

To create a new Topic in that Category, you can click the New Topic button on the right.

new topic in a category.png

Add the Category to the Topic

The other option is to click the New Topic button on the right on the main screen.

You can then use the dropdown menu to select which Category it belongs to.

I've seen Topics with multiple Categories listed...

Within an individual Category, we do have a number of Sub-categories. They will appear on a Topic showing both the Category and the Sub-category.

In the above screenshot, you can see the Category "About the Online Community" followed by the Subcategory "Community Feedback".

To view the Topics within a Subcategory, you can click the names just below the main Category description.


Another, less formal way to organise Topics is to add Tags. You can see these just next to the Category box when you create your Topic.

Have specific questions or valuable feedback? Reach out to our team via the Service Desk.