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What this guide is about
If you no longer want to be part of the online communityOnline Community, you have two options: deleting your account or anonymising it. Below is a simple guide to
Delete your account – Removes all your posts and personal details.
Anonymise your account – Keeps your posts but removes your personal details.
This guide will help you choose the best option and explain how to download your posts before deleting your account.
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Download your posts before deleting your account
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If you’d like you want to keep a copy of your posts before deleting your account, you can download your data by following follow these steps:
Click on your profile icon in the top right-hand corner of the page, then click on the grey person icon you will see a menu item called Preferences.
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Scroll down and click “ Request archive”archive.
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A box will then appear asking you to confirm if you want to download it. Click Yes.
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Note: The download link is available for 48 hours, so be sure to download and save your file before it expires. |
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How to delete your account
Users You can delete their your own account if they you have made 1 post or less. If that applies to you, you can do it yourself by following these steps:
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Once you do this, your account will be permanently deleted and cannot be restored. |
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Deleting your account if you have more than one post
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If you’ve made you have 2 or more posts, you won’t be able to cannot delete your account yourself. But don’t worry, but we can help. You have two options:
Option 1: Delete your account (removes everything)
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Your profile, personal details and account data will be permanently deleted.
Your username and posts will no longer appear in the Online Community.
This action cannot be undone, so be sure before making your request.
You also have another option if you want your posts, messages and content to remain, but not your account, you can choose to anonymise it instead.
Anonymising your account
Option 2: Anonymise your account (removes your name, keeps your posts)
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We are sorry to see you go, but hope the time you have spent on the Online Community has been helpful.
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Need more help?
If you have any trouble using these shortcuts, feel free to ask for help in the Online Community or submit a request through our Service Desk.