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If you’ve decided you no longer want to be part of the online community, you have two options: deleting your account or anonymising it. Below is a simple guide to help you choose the best option.

Want to download your posts before deleting your account?

If you’d like to keep a copy of your posts before deleting your account, you can download your data by following these steps:

  1. Click on your profile icon in the top right-hand corner of the page, then click on the grey person icon you will see a menu item called Preferences.

Preferences.png

  1. Scroll down and click “Request archive”.

request archive.png

  1. A box will then appear asking you to confirm if you want to download it. Click Yes.

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  1. And then click OK.

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  1. You’ll receive a system notification when the file is ready to download.

system notification.png

  1. Click on the system notification.

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  1. Then click on the blue ZIP file link to download your data.

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Note: The download link is available for 48 hours, so be sure to download and save your file before it expires.

Deleting your account

Users can delete their own account if they have made 1 post or less. If that applies to you, you can do it yourself by following these steps:

  1. Click on your profile picture in the top right.

profile icon.png

  1. Then select the grey person icon and then click Preferences.

Preferences.png

  1. Scroll down and click Delete Account.

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  1. A popup will then appear asking you to confirm that you would like to delete your account. Click the Delete My Account button to confirm.

Once you do this, your account will be permanently deleted.

If you have more than one post please contact us

If you’ve made 2 or more posts, you won’t be able to delete your account yourself. But don’t worry, we can help. You have two options:

Option 1: Delete your account (removes everything)

What this means:

  • Your profile, personal details and account data will be permanently deleted.

  • Your username and posts will no longer appear in the Online Community.

  • This action cannot be undone, so be sure before making your request.

Anonymising your account

Option 2: Anonymise your account (removes your name, keeps your posts)

  • All your personal details (name, email, profile information) will be permanently anonymised by the system, removing any identifiable information from your account.

  • Your username will be replaced with a randomly generated one, such as "anonymous56966" or "anonymous67890".

  • All your posts and comments will remain visible in the community, but they will no longer be linked to your identity.

  • This action cannot be undone, once your account is anonymised, we cannot restore your original username or details and you will not be able to log in to that account.

  • This option allows your contributions to continue helping others while removing any connection to you.

How to request account deletion or anonymisation

If you’d like to proceed with either option, please contact the team through the Service desk with your request. Let us know whether you prefer full deletion or anonymisation. If you would like to join the Online Community again, you will have to create a new account.

We are sorry to see you go, but hope the time you have spent on the Online Community has been helpful. 

Have specific questions or valuable feedback? Reach out to our team via the Service Desk.

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