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If you have tried to log in to the Online Community, but get an error saying your username or password is wrong, there are a couple of things you can do.
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Option 1: Use the “one time login link”
This open option will let you login log in without your username and password. You just need access to your email address.
It is a great option because you don’t have to worry it eliminates concerns about any typos in your password.
To use the “one "one-time login link” link", please follow the instructions in this article.
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Option 2: Try resetting your password
Even if you are sure that think your password is correctright, this can be is a good thing to try.
It will confirm that the correct makes sure your email address is linked correctly attached to your account . It also lets you be sure that a typo isn’t causing the problem. It is also a good idea if you are worried that someone else may have accessed and checks for any typing mistakes.
It's also smart if you're worried someone else might have gotten into your account.
You can follow the instructions in this article to reset your password.
Step 3: Get in touch
If neither of these options workthese steps don't solve the issue, please do get in touch. We can check verify that your user account is still active and working correctlyfunctioning properly.
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Important: If you get in touch because you cannot login, please try to let us know what you have already tried so we don’t suggest the same thing. |
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Have specific questions or valuable feedback? Reach out to our team via theService Desk. |
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