In this guide you will find everything you need to know on how to manage the Service desk available on our website and forum. The Service Desk is run on the Jira platform and is a way for Forum or site users to find self-help articles (available on our web portal) and to get in touch with the team directly.
Bookmark your projects page to your Bookmarks bar and access the Service desk from there - this will give you quick access to all of your projects. Don’t forget to click on the star icon in the top right-hand corner of the page to bookmark it on Jira.
Service Desk
Customers can contact us directly on the service desk through a ticketing system. It facilitates the efficient handling of requests and issues reported by users of your website and forum.
Key features include:
Ticketing System: Users can report issues or requests, which are then tracked as tickets. This system allows for efficient management and prioritisation of these requests.
Web portal: A user-friendly interface where users can easily submit requests and find answers to common questions, reducing the need for direct contact.
Here is how it works
Below is an image of how the Service Desk looks, on the left-hand sidebar menu, the main you’ll mainly be using the ‘Queues' and 'Knowledge base’.
