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What this guide is about

Everyone should feel comfortable in the Online Community. If someone’s posts or replies are bothering you, you can choose to Mute or Ignore them.

🔇 Mute: This setting stops notifications about a person’s posts, replies, or mentions. You’ll still see their posts if you browse the community, but they won’t pop up in your notifications.

Ignore: This setting hides everything they post, reply, or mention from your view. It’s like they’re not there at all.

This guide will show you how to:

  • Mute or Ignore someone from their profile.

  • Mute or Ignore someone in your settings.

How to Mute or Ignore someone from their profile

You can manage these settings in two ways: from a person’s profile or directly in your Preferences.

  1. Visit their profile: Click on the name or picture of the user you want to mute or ignore. This will open their profile page.

  2. Change notification settings: Look for the button that says “Normal” (or has a bell icon) near the top of their profile.

from their profile 01.png
  1. Select Mute or Ignore

  • Mute: Stops notifications but doesn’t hide their posts.

  • Ignore: Hides everything, and you can choose how long to ignore them:

    • 1 day.

    • 1 week.

    • 1 month.

    • Forever.

How to Mute or Ignore someone from your Preferences

  1. Go to your Preferences: Click on your profile picture in the top-right corner, then click on the grey person icon on the right-hand side of the menu, then select Preferences.

Preferences.png
  1. Open the Users section: In the second tab menu, click Users.

Preferences - Users.png
  1. Manage Ignored/Muted Users

  • Here, you’ll see a list of users you’ve already muted or ignored.

  • You can add new users to your mute or ignore list by typing their username.

  • You can also remove someone from your mute/ignore list or adjust the duration for ignoring them.

  1. Once you’ve finished, click the blue ‘Save Changes’ button.

Important things to know

  • Who can Ignore?: The Ignore feature is usually available only to all users.

  • Muting is available to everyone: Anyone can mute another user, regardless of their trust level.

  • No notifications: When you mute or ignore someone, they won’t be notified.

  • When to report: If a user’s behaviour violates community guidelines, muting or ignoring them won’t solve the problem for others. Please report them to a moderator for further action by contacting us through our Service desk or emailing us at online.community@stroke.org.uk.


(question) Have a question?

If you’re not sure about something, you need more help, or if you’d like to share your feedback, please contact us through the Service Desk.

This guide is reviewed every 6 months to make sure it's up to date.

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